Now it is summer vacation and it is a busy season for the year. Faced with the surge of business during the golden period, how should the playground prepare for the war, deal with it calmly, and hand over 100 points of service to allow many customers to spend on satisfaction and consume more? We can fill in the details from the following aspects.
1. Normalization of quality service, coping with peaks
Some smart operators actively proactively perform quality service work, correctly guide customers in the peak hours of business acceptance, and reduce waiting time for queuing. And took the opportunity to patiently explain and publicize the customers who will not use self-service recharge card machines or APPs, and guide customers to conduct operations step by step, so that customers can feel the convenience of network and self-service transactions and meet customers in person. At the same time, it also reduces the pressure on the counter. Even on holidays, business handling is quick and efficient.
2. Predict the condition of the machine in advance
The traditional concept: wait for the machine to fail, and then seek the help of machine repair or amusement equipment manufacturers. This not only lost time, but also lost customers and revenue. In fact, good equipment management should be forecast on the eve of the storm. With the help of the management system, data can be collected and reports can be generated. The report of the failure report of amusement equipment can provide forecast for site equipment management. Through regular inspections of the equipment, routine abnormal conditions of the equipment, and data of failure status reports, the equipment can be "predicted" in advance according to the location or Maintenance, which is the same as the regular maintenance of the car to the 4S shop.
3. Flexible thinking in sales promotion
The rainy season comes with the summer season. In the face of rainy days and other non-human factors that affect playground popularity, we can give customers a reason to visit the store. For example, using rainy days as a special price day, we launched a store schedule for members of the audience such as X-playing games on the rainy days to allow customers to think of the playground at the earliest times when they don’t want to go out, or to get rid of the boring shopping malls that were trapped in rain due to rain. Visitors are attracted to the park to spend time waiting for the rain to stop.
4. Maintain sufficient business items
Such as food, toys, protective equipment, gifts, change, membership cards and other business materials, according to previous data collection and analysis of the same period in the past, a good planning budget in advance, ready inventory.
5. Promote the backlog of inventory through promotion
The system sets the corresponding inventory pre-warning value, which can be queried to know the inventory quantity in time. Setting the maximum inventory can control excessive backlog, and the minimum inventory can remind you to complete the purchase plan.
6. Planning emergency plans
During the busy period of business, faced with details such as increased equipment failure rate, rapid depletion of lottery tickets and gifts, and increased demand for change, the manager of the store needs to plan well in advance, plan ahead, and provide training solutions for emergency response to various positions.
In particular, in the face of joining the summit, it is possible to flexibly adopt a batch-opening method in advance to ensure the speed of business processing on the one hand and on the other hand to facilitate the sales of all employees. Pay attention to deal with the unsold cards in order to reconcile.
For more information, please return to the company's official website of Sports Equipment Co., Ltd. Advisory telephone. The company's pleasure and dedication to serve you! Factory address: No. 16, Chuangqiang Road, Lucheng District, Wenzhou City Light Industry Park.
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