topic:
Application of Computer Simulation in Supermarket Cash Register Teaching
Abstract of the paper:
The supermarket cash register course is an important course in the trade, business administration, or chain operation management major. Its goal is to train personnel who meet the requirements of supermarket cash register work, master relevant knowledge and skills, and meet the corresponding quality requirements.
In the supermarket cash register teaching process, we need to teach students to master the theoretical and technical knowledge of cash register in the supermarket, cash register equipment operation knowledge, morality and etiquette knowledge, and know how to apply them to actual work.
However, in actual teaching, due to the lack of teaching methods, it is impossible to fully display all aspects of supermarket cash register work, often making students unable to clarify the importance of cash register positions, the master of cash register procedures, and the role and significance of improving customer service quality.
table of Contents:
1. Course characteristics and teaching status
1.1 Features of cashier posts
1.2 Course characteristics
1.3 Traditional teaching methods and their advantages and disadvantages
1.4 Introduction of computer simulation technology
2. The teaching goal of computer simulation
2.1 Teaching goals of computer simulation
2.2 Functional modules required for computer simulation
2.3 The content of teaching and practice corresponding to computer simulation
3. Introduction to the software platform selected by computer simulation
3.1 Software selection
3.2 Software Introduction
3.3 The overall role of the software
4. Detailed explanation of the application of computer simulation to teaching
4.1 Supermarket cash register basic theory teaching
4.2 Supermarket cash register ready for internship
4.3 Price tag adjustment internship
4.4 Internship for shelf replenishment and merchandise display
4.5 Supermarket replenishment internship
4.6 POS cash register internship
4.7 Competitions and exams
V. Current deficiencies and prospects
6. Reference materials
1. Course characteristics and teaching status
1.1 Features of cashier posts
To fully understand the teaching characteristics of the cash register course in supermarkets, we need to first understand the working characteristics of the cashier position. The following characteristics of the cashier position determine what we need to emphasize in the re-teaching work:
1. Professionalism
Cash register work, as an important economic position established by merchants in their business premises, has special operating skills and job requirements, and is a highly professional job.
2. Responsibility
Cash register work is also a job of great economic responsibility, because cash registers in shopping malls and supermarkets, restaurants, hotels and other business venues collect a large amount of monetary funds every day, and these monetary funds are not only related to the economic interests of enterprises, but also Related to the vital interests of customers.
3. Efficiency
Due to the fast pace of modern life, coupled with large passenger flows in shopping malls and supermarkets, restaurants, hotels and other business places, cash register work requires a fast pace.
4. Serviceability
The characteristics of the cashier's job is to provide cashier services to meet the needs of consumers. Cashiers must respect the self-consciousness of consumers in the cash register and bring a happy psychological experience to consumers. At the same time, they also get the experience and happiness of self-existence at work.
5. Legality
Cash register is the job of dealing with money, and handles a lot of cash every day. The cashier must have a high level of legal awareness while having good ideological and moral qualities.
1.2 Course characteristics
The supermarket cash register course is an important course in the trade, business administration, or chain operation management major. Its goal is to train personnel who meet the requirements of supermarket cash register work, master relevant knowledge and skills, and meet the corresponding quality requirements.
In the supermarket cash register teaching process, we need to teach students to master the theoretical and technical knowledge of cash register in the supermarket, cash register equipment operation knowledge, morality and etiquette knowledge, and know how to apply them to actual work.
However, in actual teaching, due to the lack of teaching methods, it is impossible to fully display all aspects of supermarket cash register work, often making students unable to clarify the importance of cash register positions, the master of cash register procedures, and the role and significance of improving customer service quality.
1.3 Traditional teaching methods and their advantages and disadvantages
Traditional teaching methods for supermarket cash register courses include:
1. Traditional classroom teaching
Teaching in the classroom, the main goal is also the most suitable for teaching theoretical knowledge
2. Operate the enterprise version supermarket cash register system
Operate cash register equipment or cash register software in the school's training room.
With a complete cash register equipment training room: affected by the actual situation of various institutions, sometimes not all students can have enough practical operation time;
Only operating cash register software: can enable all students to exercise proficiency in a certain brand of cash register software, but can not practice the content of the cashier's work other than operating the cash register software.
3. Take students to the supermarket for cash register internship
Students can fully experience the work of supermarkets, but because of the daily work of supermarkets, it is often difficult for all students to experience the work content of multiple positions.
1.4 Introduction of computer simulation technology
With the rapid development of computer technology this year, more and more computer simulation methods are used in the teaching and training of colleges and universities at all levels, including international trade, freight logistics, business management, e-commerce and other majors have begun to widely use computer simulation To enrich teaching methods and improve teaching quality.
We will introduce a special customized version of "AHCHAIN ​​Chain Management Teaching Practice Center" "Reality Simulation Supermarket Cashier Teaching Software" for computer simulation teaching and training.
2. The teaching goal of computer simulation
2.1 Teaching goals of computer simulation
Computer simulation should achieve the following goals in supermarket cash register teaching:
1. Build a platform for student internship management
Teachers can use the computer simulation platform to save the tedious work of managing students' internships and achievements.
2. Simulate supermarket cash register work scene
It should be able to simulate scenarios such as supermarket checkout counters, commodity shelves, warehouses, and cash register scenarios.
3. Simulate the content of supermarket cash register
It should be able to simulate cash register preparation, production of price tags, shelf replenishment, warehouse replenishment, POS cash register and other supermarket cash register work content.
4. Provide functions to generate scores and contest exams
It should be able to automatically generate or be controlled by teachers to generate student internship results at any time, and be able to use computer simulation platform to achieve exams and competitions.
5. Build a bridge between students' classroom teaching and corporate practice
Through the use of a computer simulation platform, students' understanding of supermarket cash register is improved from classroom teaching book knowledge to real supermarket daily business operations and the needs, cooperation, work links, and work flow between various positions.
2.2 Functional modules required for computer simulation
Corresponding to the teaching requirements of the supermarket cash register course, the computer simulation should include the following modules:
1. Teacher and student information
The computer simulation teaching and training software should include a teacher and student data management module, which can be used as a login account and can also be used to generate student transcripts for the corresponding class
2. Supermarket cash register internship
The supermarket cashier internship module allows students to complete various tasks in the simulated supermarket environment, including cash register preparation, replenishment, and POS cash register.
3. Supermarket cash register competition
The supermarket cash register contest module can use the content of supermarket cash register internships to conduct exams or contests as a summary test after the students have completed their studies.
4. Supermarket cash register teaching materials
The supermarket cash register teaching module can be used for teachers to conduct multimedia teaching in the laboratory, or open to students for self-study and review.
2.3 The content of teaching and practice corresponding to computer simulation
The supermarket cash register computer simulation platform should be able to correspond to the contents of teaching and practice:
1. Basic theory teaching of supermarket cash register
Teaching "Basic Theory of Supermarket Cashier", "Supermarket Cashier Practice" and other courses or open to students for self-study review.
2. Supermarket cash register is ready for internship
Carry out an internship of "Preparation of Cashier in Supermarket" to let students master the preparation content, preparation methods and work record methods of related items at the cashier.
3. Price tag adjustment internship
Carry out a "price tag adjustment" internship to allow students to grasp the role of price tags, production methods, and production basis.
4. Shelf replenishment and product display internship
Carry out internships in "shelf replenishment" and "commodity display", so that students can grasp the basis of shelf replenishment, work process, work documents, as well as knowledge of shelf cleaning and commodity display rules.
5. Supermarket replenishment internship
Carry out a "supermarket replenishment" internship to enable students to grasp the basis for supermarket replenishment, information processing, work documents, and receipt and inspection work.
6. POS cash register internship
Conduct "POS cash register internship" to let students master the working methods of POS cash register, information processing, handling of various situations, etc.
7. Competitions and exams
Use a computer simulation platform for supermarket cash register competitions or supermarket cash register exams.
3. Introduction to the software platform selected by computer simulation
3.1 Software selection
In our supermarket cash register internship and competition, we used the "AHCHAIN ​​Real Scene Simulation Supermarket Cashier Teaching Software" jointly developed by our school and Shanghai Junfeng Digital Technology Co., Ltd. for computer simulation teaching and training.
3.2 Software Introduction
"AHCHAIN ​​real scene simulation supermarket cash register teaching software" is different from the most common teaching and training software on the market modified by the enterprise version of the supermarket sales management software, it enables students to simulate the contents of supermarket cash register work from sitting in front of the computer to operate information management The staff of the system has expanded to include the cashier, warehouse management personnel, distribution management personnel, receipt management personnel, shelf management personnel and other duties of supermarket stores.
"AHCHAIN ​​Reality Simulation Supermarket Cashier Teaching Software" not only includes the traditional course teaching content, but also covers the work content that some colleges have adopted: operating the enterprise version information management system, selling cash register, replenishment and storage, and also includes: Rich simulation content such as supermarket cash register work scene, secretary guidance, price tag processing, shelf cleaning, merchandise display, work order production and circulation.
3.3 The overall role of the software
1. Build a platform for internship management
Including teacher management, class management, student management, practice management, grade management, course management, practice data management, etc.
2. Simulated the actual supermarket cash register work scene
Including scenes such as panoramic view of supermarkets, product shelves, supermarket warehouses, receiving venues, checkout counters, etc.
3. Simulated the content of the actual chain operation enterprise
Store sales positions: sales billing, handling various situations in sales, sales statistics
Store daily work: product price adjustment work, shelf replenishment work, POS sales preparation work, inventory work, receipt acceptance work, storage work, etc.
4. Provide students with internship results and performance analysis functions
The system will automatically generate grades after each student completes an internship, and there will be a grade analysis column detailing each deduction point.
5. Build a bridge between classroom teaching and corporate practice
Through the use of software to carry out relevant internship courses, students' understanding of supermarket cash register will be improved from classroom teaching book knowledge to the daily business operation of the supermarket and the needs, cooperation, work links, and work flow between various positions.
Compared with students who only conduct classroom teaching, students who have completed classroom teaching to simulated internship already understand the supermarket cash register working environment, job responsibilities, and etiquette requirements, which means that they have completed basic induction training and will be integrated into actual work faster.
Compared with employees who are learning by doing in the enterprise, students who have completed classroom teaching to simulated internship have more complete theoretical knowledge and a larger concept of chain concept, and have the ability to use theoretical principles to solve problems in uncommon situations.
Through this way of pre-simulating corporate internships, we can increase the degree of recognition of students when they enter an actual company for internship, enhance students 'self-confidence, cultivate students' sense of job responsibility in advance, and improve the evaluation of intern students by enterprises.
4. Detailed explanation of the application of computer simulation to teaching
4.1 Supermarket cash register basic theory teaching
Through the teaching content in the supermarket cash register teaching resource module in "AHCHAIN ​​Real Scene Simulation Supermarket Cash Register Teaching Software", it is provided to teachers for teaching or using the college's network to open to students for self-study and review.
4.2 Supermarket cash register ready for internship
The supermarket cash register preparation internship task requires students to complete the preparation of supermarket cash register related items and the operation of filling out work orders.
Simulation scenario:
Supermarket cash register scene
4.3 Price tag production internship
The price tag adjustment internship task requires students to complete the operation of making product price tags.
Simulation scenario:
Supermarket goods shelves
4.4 Internship for shelf replenishment and merchandise display
The shelf replenishment and merchandise display internship task requires students to check the shortage of merchandise shelves and complete the operations of cleaning shelves and replenishing shelves and merchandise display after picking up goods at the warehouse.
Simulation scenario:
Supermarket goods shelf scene
Supermarket warehouse scene
4.5 Supermarket replenishment internship
The supermarket replenishment internship task requires students to replenish the goods based on the inventory balance of the goods to operate the information management system, and then carry out the acceptance and receipt of the goods after the goods arrive.
Simulation scenario:
Interface scene of chain supermarket management information system
Supermarket receiving site scene
Supermarket warehouse scene
4.6 Cashier internship
The cash register task requires students to receive customers according to the supermarket cash register etiquette and operation requirements, complete the operation of commodity scanning, and sales cash register.
Simulation scenario:
Chain store cashier reception scene
4.7 Competitions and exams
Use a computer simulation platform for supermarket cash register competitions or supermarket cash register exams.
Generate competition results table and ranking table.
V. Current deficiencies and prospects
Although the computer simulation platform can enrich teaching methods and improve teaching quality, the software itself is only a simulation and cannot truly represent the latest and most up-to-date cash register work specifications of all supermarkets, so we need to remind students frequently in our teaching that our The goal of computer simulation teaching and internship is to master knowledge and develop a sense of responsibility. After embarking on a real job, you still need to learn modestly and master the latest supermarket cash register specifications and requirements.
In addition, the software itself is not a living teacher after all, so no matter what kind of training method, it is necessary to use the teacher to send back the subjective initiative, use it flexibly, and drive good students to achieve the best results.
At the same time, in order to keep the content of the software constantly up-to-date, colleges and universities should establish long-term school-enterprise cooperation with software companies that develop computer simulation platforms. Through the sharing of teaching information, experience and resources, they should jointly carry out long-term computer simulation platform content maintenance Upgrade and supplement, so that it can really play a long-term role in supermarket cash register teaching and training.
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