For some of the chaos in the current solid wood cabinet industry, serious attacks on the development of the cabinet industry. Some experts said that with the popularity of solid wood cabinet products, some unscrupulous merchants use the form of "the civet cat for the prince" to earn huge profits. Then we will understand from the following cases. Some illegal business methods.
Recently, the Yuhang Branch of Hangzhou Industrial and Commercial Bureau received a complaint from the consumer, Ms. Wang, saying that it had customized a set of furniture to a brand furniture store. After the arrival, the color and requirements were inconsistent, and the merchants had no agreement, so they complained to Yuhang 12315.
According to Ms. Wang, in late April, she went to a brand furniture hall in Jiangnan Furniture Market to customize a set of furniture for the new house being renovated. In the sample display area of ​​the store, she saw a set of wardrobes with the same color as the decoration of the home, so on the spot and The merchant signed a purchase agreement with a total price of more than 30,000 yuan.
However, when the custom-made furniture was delivered to the home in early May, Ms. Wang found that the color of the furniture was inconsistent with the color of the samples displayed in the store. Ms. Wang, who was careful with the drawer panel, came to the furniture hall to compare the samples with the samples, and found the samples. The color is vanilla yellow, and the drawer panel that I bring is darker than the sample.
In this regard, the merchant's explanation is that the sample furniture has been stored in the store for 2 years, and the color may change slightly. Ms. Wang's furniture is new, so the color is not wrong, it is still vanilla yellow. Explain, Ms. Wang’s heart is not a taste, and several visits to the door have not been successful in half a month. Therefore, Ms. Wang complained to the industry and commerce.
In the mediation process of the industrial and commercial personnel, the merchant and Ms. Wang each held a different word. The merchant acknowledged that the furniture color of Ms. Wang’s furniture and the sample in the store had slight color difference, but it was not serious and was not a quality problem. Even if the manufacturer repainted, The color of the sample cannot be made, because the color of the sample is formed for a long time, so the refunds from consumers and the re-spraying of the furniture are unreasonable and unfounded. Ms. Wang proposes two doors of the wardrobe. The color of the drawer panel and a Roman column is obvious, and the merchant is required to provide the blank for the above goods for free.
In this regard, the industrial and commercial mediator pointed out to the merchant that the dispute was caused by the color difference between the products provided by the merchant and the furniture samples displayed by the advertisements. The consumers were not at fault, and the merchants provided the goods and services. Putting consumer satisfaction in the first place. After mediation, the merchant finally promised to provide Ms. Wang with two doors, drawer panels and a white column of the Roman column for free.
Industry and Commerce 12315 reminds consumers that when customizing furniture, it is necessary to leave more attention. The specific information such as the model, style, material, color, presence or absence of damage, delivery time, etc. should be stated on the purchase agreement to avoid the goods being delivered incorrectly. The board can also be used to facilitate rights protection.
Source: China Quality Cabinet Network
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